CFPB reports on HECM Complaints

Locations of reverse mortgage complaints, company response rates

By far, the state with the highest number of reverse mortgage-related complaints submitted to the CFPB was California, totaling 110 complaints (or 17.8% of the total). This is not particularly surprising, since California is far and away the most active reverse mortgage state in the country. Nine of the top 10 reverse mortgage lenders in 2021 all feature California as their most active state.

Florida came in second, with 81 reverse mortgage-related complaints (or 13.1% of the total) submitted to the CFPB in the same period. This is followed by Texas (58); New York (29); and Arizona (19) rounding out the top 5, with similar correlations to general loan activity for the industry.

In terms of a company’s response to the complaining consumer, all 618 listed complaints are accounted for with the vast majority — 595 — being listed as “closed with explanation.” Six of the complaints remain in process as of February 16. Interestingly, only 133 of the complaints (21.5% of the total) have received a direct response to the consumer by the company, with the majority of those instances seeing the company elect not to make that response publicly available in a CFPB database.

You all need to have a login and password set up at the CFPB Lender Portal. Here is the link.

https://portal.consumerfinance.gov/company/s/login/

You should check contents at least every 90 days. If you have a complaint you ignore, it is a red flag and a sure express ticket to a visit from your regulator.

Any questions? Call me at (800) 656-4584

Nelson A. Locke, Esq.

https://www.lockelaw.us